Creating Public GOOD

Consultants in public engagement and involvement build trust between various organizations and Utah residents.
By Taylor Larsen

The top ten most exciting words in the English language: “I’m with the public sector, and I’m here to help.”

If that sounds like a joke, it’s not. Public involvement officials rightfully feel an immense amount of pride informing Utahns of all walks of life about what the construction and development work going on around the state. 

But what is it, exactly, that they do?

“We provide the structure and opportunity for our clients to collaboratively solve problems,” said Muriel Xochitml, President and CEO of X-Factor Communications and longtime communications professional. But she isn’t a missionary spreading the good word of construction and development or chit-chatting with residents to pass the time. “I am tasked with clearly conveying my clients’ work to the public. Our clients value our ability to effectively distill nuanced, technical processes in a way the public can understand.”

Client Side


Clients come in many different forms. City governments, transportation agencies, regional planning bodies, and others all need to put in the work to inform their audiences about changes taking place—namely ongoing development of the state in both land use and transportation.


Geoff Dupaix is a part of a client organization as the Region Three Senior Communications Manager for the Utah Department of Transportation (UDOT). Plainly stated, the work done by UDOT and consultants communicates “what is being done, why it is needed, how they will be affected, and when,” he said. 


It’s a collaborative approach where UDOT’s specific work improves, Dupaix said, with involvement from metropolitan planning organizations (MPOs). These organizations locally consist of the Wasatch Front Regional Council, Mountainland Association of Governments, Dixie MPO, and Cache MPO, each responsible for planning certain areas within their respective geographies and interfacing with the public. 


Because MPOs are more dialed in with municipal master plans as well as immediate and ongoing transportation needs, UDOT and MPOs come together to “collaborate and prioritize for what is needed and when,” Dupaix said. “We wouldn’t be nearly as successful if it wasn’t for our consultation professionals who share our same values.”


Utilizing Various Tools


Those values—transparency and accountability—are outlined in every public information officer’s guide, the International Association of Public Participation (IAP2) Spectrum of Public Participation. 


The single-page document gives guidelines on the public’s overall impact on the decision-making process—from simply being informed by public involvement professionals on what is happening around them to being empowered to act, where organizations implement what the public decides. Within that spectrum, public information officials establish goals and promises to the public while determining the extent of the public’s engagement with a project.


It helps people like Katie Kourianos choose from the toolbox of involvement efforts. Her work as the Public Involvement Manager for Horrocks Engineers involves using any available tools to reach the target audience. Canvassing door to door, holding traditional public meetings, and setting up a table at a farmers market or neighborhood festivals have all helped her clients reach as many people as possible.


“We’ve learned a lot and have become more sophisticated,” she said of her 10 years in the industry watching her field embrace technology. One specific project for Kourianos stands out: I-15 Tech Corridor in Lehi. After researching the area and working with local businesses and employees, she said the response from everyone was, “Get on Twitter.”


The entire effort to research the communication strategy and then implement updates via social media was a success, she said, and it was one of Horrocks’ most robust research and implantation efforts. Reaching the right audience in droves—all in the way the target audience consumes information—was a great solution.


However, each of those interviewed stated that these efforts are not a one-size-fits-all. Technology is important, but the localized partnerships are where the magic happens. Kourianos mentioned bringing the public engagement team to a “Yappy Hour” get together for dogs and their owners in Salt Lake parks over a summer as one of those rewarding efforts. 


“In person, in the neighborhood, where we are a community partner—that’s where we are the most successful,” Kourianos said.


Working with a Dynamic Public


The overall practice is quite dynamic, according to those interviewed. There are plenty of ways to effectively engage with the public, and these professionals must be on their toes to make sure everyone is given the correct information in the correct context.


The best way it happens, Xochimitl said, is by communicating “proactively and transparently to the right audiences at the right time.” That transparency comes from informing and showcasing decision-making processes to the public, communicating how their investments will appear in the future as a public good.


Xochimitl and her team are currently working for the Point of the Mountain State Land Authority and witness the need for dynamic public involvement firsthand.


“We understand that we’re trusted stewards of the taxpayers’ investment at the point,” said Xochimitl. “Of course we want to plan ahead, but we want to remain flexible and agile to changing conditions.”


She said that the visioning process for The Point began in 2016 with many residents welcoming growth as a means for additional economic opportunities. But now, with externalities like traffic congestion, housing affordability, and air quality at the forefront of Utahn’s minds, she and her clients are looking to stay ahead of public opinion as it priorities shift.


The development won’t solve all the previously mentioned issues, but it has the potential to do huge public good and be part of the solution to ongoing issues affecting Utah and its residents. 


After all, she said, “The Point is owned by all Utahns, so our team feels a weighty responsibility to ensure we are supporting our client in implementing what Utahns want at the site.”

As a public information professional, she continued, “It is incumbent upon my team of communicators to foster a two-way dialogue with the public so our client can iterate and refine their work based on sound engagement practices and robust feedback.”


Public engagement and involvement has been a massive win for the project.


“We have seen overwhelming success in our public engagement and communications work on The Point. We have engaged over 12,000 Utahns during the visioning and planning processes, and garnered significant positive media coverage across nearly every news outlet in the state,” she said. “Our greatest success is seeing how Utahns have trusted the process and welcomed the project because of the [Point of the Mountain] Land Authority’s commitment to meaningfully engage the public every step of the way.”


Why is it Important?


All of this work—on Point of the Mountain, during Yappy Hour at the park, or even meeting with a person in their living room to explain ongoing road construction—is to showcase that these public entities are on the same team as residents. Dupaix emphasized this, that their work develops confidence that entities likeUDOT, city governments, MPOs, and more can rightfully be trusted to do beneficial work for this Beehive State.


"We have to be trying to earn public trust every day,” he said. “It builds a lot of credibility that we will do what we say we’re going to do. And we’re okay being held accountable.”


As engagement has grown, these professionals are keeping up. Online public hearings, text alerts, and even setting up a booth in a grocery store parking lot all goes toward involving the public in the decision-making process.


“We’re seeing lots of great feedback. We’re figuring out what works and what doesn’t,” said Kourianos. “It’s a great thing that people want to be at the table and have their voice heard.”


Bringing more people to the decision-making table, keeping them informed, showcasing that public officials and organizations are listening and implementing what Utahns want“that’s the power of communications,” said Xochimitl. “That’s why I love what I do. It has an enduring impact on the community.”


She said it is cliché, but government that governs closest to the people governs best. 

“It’s the ‘Utah Way,’” she said of the collaborative environment in the Beehive State. “It’s our fry sauce.

By UC&D October 1, 2025
In 2005, Calder Richards Consulting Engineers formed after the merger of two smaller structural consulting firms who, interestingly enough, both started in 1986. Calder Richards has provided a steady structural support for Utah’s built environment ever since. As the firm celebrates its 20th anniversary, UC+D spoke with Managing Principals Shaun Packer and Nolan Balls to look back over the company’s history and celebrate what has helped their firm stand out to deliver solid projects in Utah and beyond. Their responses were edited for clarity and brevity. UC+D: What have been some catalytic moments for Calder Richards since that initial merger? SP: Winning the Talking Stick Resort in Scottsdale, Arizona is the first one. The big reason for the merger between Richards Consulting Group and Calder Consulting was to build a large enough company to go after bigger projects like that.” NB: That was my first project when I was hired straight out of college. We helped design the 17-story hotel and casino, a conference center, as well as parking structures, a central mechanical building, and a pool building. Talking Stick helped get us through the downturn a few years later. UC+D: What have been your key market sectors you all have targeted over the last 20 years? NB: We were breaking into K-12 along the Wasatch Front soon after the Talking Stick Resort and it’s been our bread and butter since then. SP: Absolutely, but I credit our firm for always adapting to the current environment. We’ve been fortunate to do so much K-12, but we used to do a lot of office work, and now we are working on conversions like the Ebay Headquarters to CTE/Innovation Center for Canyons School District as the market has shifted away from commercial office. UC+D: Schools have certainly evolved over the last 20 years, how has your work as structural engineers evolved? SP: We are seeing more creative design on the architectural side, certainly. We see many more two-story designs; more windows and daylighting. But we’re utilizing more powerful tools and continually building our understanding of the structural materials that are in use more than ever—tilt-up concrete, steel columns and beams, especially—to be the architect’s trusted partner. NB: Schools have definitely changed, and we’ve had better experience in helping projects move forward successfully when we are involved earlier in the design process. As we got involved early on in West High School’s schematic design, we were able to provide structural solutions and options to accommodate the architects’ design intent. UC+D: How has company growth changed Calder Richards? SP: It’s certainly changed the number of people in our office. We started with around 10 people when we merged, and today we have 27. But we often say that we don’t want to grow just to grow—we want to grow sustainably. We don’t lay people off when works slows down, and we have an expectation that sometimes there will be overtime work, and other times you may be waiting for our next project to begin.
By By Taylor Larsen October 1, 2025
Nested in the middle of the University of Utah (U of U) campus sits the aptly-named Impact & Prosperity Epicenter, the second living learning community (LLC) project designed on campus by Los Angeles-based Yazdani Studio of CannonDesign. After nearly a decade since their first LLC project, the award-winning Lassonde Studios (UC+D’s 2016 Most Outstanding Public Building over $10 million), Mehrdad Yazdani, the design firm’s Principal and Studio Director, said their work on a sequel was an exciting prospect for the firm, and enlisted Salt Lake-based MHTN Architects and Okland Construction to serve as the respective local architect and general contractor. Today, the Epicenter serves as a striking piece of architecture and construction, one whose curvilinear shape asks users and visitors plenty of questions. But moving from idea to execution has been a work in progress. One query from Yazdani stood out as it relates to students and the built environment, and helped begin the journey to create the Epicenter: “How does your living environment as a student impact your success as a student and as a changemaker?” A Project for an Evolving Campus Katie Macc, CEO of the Sorenson Impact Institute, said LLCs like the Epicenter and Lassonde Studios next door have been massive steps forward in advancing entrepreneurship and social impact. But both play a major role in creating “college town magic”—a phrase coined by University President Taylor Randall that invokes a vibrant campus where students can find community and have one-of-a-kind experiences. With more on-campus student housing in the works, the state’s flagship university is hoping to shed the “commuter school” label and deliver a level of desirability that matches the resources students commit to higher education. “There is some soul searching going on across university campuses,” said Macc of the challenge at hand. “We have to be convincing that going to college matters.” She said overall university enrollments across the nation are decreasing as students grapple with tuition costs, COVID and its isolating aftershocks, and a different perspective on higher education. Universities are no longer a place where students come to learn what they couldn’t learn elsewhere—remote learning and the internet have opened a fissure in that idea that will never close. Instead of that educational transaction, being at a university must include building community and creating in-person experiences only available on campus. Macc said that the Epicenter helps steer the campus experience toward the future, with design goals to create a base of operations for two changemaking organizations and a living and learning home for 778 students. The three-story commercial portion of the building, known as the “Changemaker Pavilion”, includes office space for The Center for Business, Health, and Prosperity (second floor) and the Sorenson Impact Institute (third floor). While each organization has a different focus, both are firmly invested in helping students access and create the resources needed to change the world. Each entity works hand-in-hand as owners of the Epicenter to host events and “create a full spectrum of ways for students to get involved,” said Chad Salvadore, Chief Financial Officer for the Sorenson Impact Institute. “We’re dialing in the programming to energize the student body,” said Salvadore of the work done at the Epicenter. With over 60 majors represented among the 778 students who live there, he said that the diversity of students is less a reflection of their chosen major and more a desire to reside in a space built for students to work their entrepreneurial muscles. “Living here is a mindset—you can engage across many different paths you choose.”
By Brad Fullmer October 1, 2025
On January 2, 1957, Gene Fullmer, a scrappy, underdog fighter from West Jordan stunned the boxing world with a 15-round unanimous decision over the legendary Sugar Ray Robinson at New York’s fabled Madison Square Garden. Fullmer captured the world middleweight championship and established himself as one of the best pound-for-pound boxers during the late 50s and early 60s. Since then, the Fullmer name has been synonymous with boxing in Utah, with brothers Gene, Jay, and Don establishing the Fullmer Brothers Boxing Gym in 1978, and offering free boxing instruction and life mentoring to thousands of youths—carrying on a tradition they learned from their trainer, Marv Jenson. Their legacy of community giving will live on in the new Fullmer Legacy Center in South Jordan, a 16,500-SF facility that will serve as a permanent home to the boxing gym—after years of bouncing around to various temporary facilities—along with a museum, snack bar, and gift shop. “The Fullmers are the first family of boxing in the state of Utah—that’s well understood,” said Dave Butterfield, a founding board member of the Fullmer Legacy Foundation. Butterfield served as Chairman of the Board from June 2016 to early 2025 and was influential in helping raise money—nearly $6 million via donations to date, which includes $2 million from the Utah Legislature. Project Driven by Vision to Find a Permanent Home for Fullmer Brothers Gym It was Jay Fullmer who led the charge to teach boxing in the community. By 1978, the Fullmer Brothers Boxing Gym had formally opened at the Butterfield farm chicken coop in South Jordan, recalled Larry Fullmer, Don’s oldest son and the man who spearheaded the efforts for the Fullmer Legacy Center. From there, Larry said the facility moved to Riverton Elementary, an old church house in West Jordan, a sugar factory, a former fire station, and the Salt Lake County Equestrian Park in South Jordan, where it had resided since 2011. When they got word that Salt Lake County planned to transfer ownership of the park to Utah State University, Fullmer knew they needed to find a long-term home for the boxing gym. Fullmer met with Butterfield and Robert Behunin—who at the time was a Vice President with Utah State University—in 2016 and told them he just wanted a “tin shed of our own” for boxing. Behunin countered by saying, “If you want people to donate money, you need something better than a tin shed!” They quickly formed the Fullmer Legacy Foundation (FLF), and by 2018, the wheels were in motion on a building. Doc Murdock, a long-time trainer at the gym, connected Larry with his former roommate at Brigham Young University, Vern Latham, who is a Principal at Salt Lake-based VCBO Architecture. VCBO offered pro-bono services initially while helping FLF put together an RFP, while North Salt-based Gramoll Construction provided value engineering and other services in an effort to get the project launched. Larry expressed sheer gratitude for the contributions of both firms in helping make the project a reality, especially for many generous donations from various foundations and individuals. “[VCBO] believed in us early on and did our first phase of planning at no charge—they have been amazing and so professional to work with,” said Larry. “Gramoll helped us get the budget done as tight as it could be. This project had the absolute tightest budget. We met weekly with architects and the general contractor to see the progress—I’ve never seen such an amazing process. Construction started in November ’23, and every time I would come to the jobsite in the first six months, I’d get emotional.” “We leaned on our relationships with contractors for flooring, ceiling, tiles, donated furniture and got deep discounts and a lot of in-kind donations,” said Phil Haderlie, Principal-in-Charge for VCBO. “To me, the story of this project is the grassroots effort of people seeing the value—this is something that came from their heart. It will have a long-lasting impact on the community.”
By Brad Fullmer October 1, 2025
Horrocks CEO Bryan Foote (left) shakes hands with Matt Hirst, former President/CEO of CRS Engineering & Survey. Horrocks acquired CRS a year ago in a move that has proven to be a seamless fit for more than 60 CRS employees.
By UC&D August 1, 2025
Nathan Goodrich
By Brad Fullmer August 1, 2025
Paul founded Paulsen Construction in 1925 after immigrating from Norway 16 years prior. Sprague Library in Sugar House was originally built by Paul, and then restored nearly 100 years later, led by current President John Paulsen.
By Utah C&D August 1, 2025
West Valley City Veteran’s Memorial Expansion Owner: West Valley City Architect: EDA Architects GC: Okland Construction Estimated Completion Date: September 2025
By Taylor Larsen August 1, 2025
Commercial office is not dead. The market is alive and well, according to the design pros at HB Workplaces team. Their new office and showroom in Draper, and what it has done for employees and clients, is a case in point. All it took was a change in scenery. Transitioning from the B'Nai Israel Temple, built in 1890, to a new space was a welcome change for the team. "I just remember working between 2015 and 2020, and it was just," Keilian Meyer trailed off as he described the former office, a historic religious building converted into an office and showroom in 1987. Minimal natural lighting, rooms and layouts misaligned for team needs—their space wasn't bringing out anyone's best work. Meyer, Marketing Director for HB Workplaces, said going to work didn't engender a sense of engagement. "It was kind of punch in and punch out." But everything coalesced with their move. "The timing aligned perfectly," Meyer said of the June 2024 move and their rebrand from the year before from Henriksen/Butler to HB Workplaces. Dual Purposes Come to Life It aligned with every real estate broker's favorite word: location. Planting the HB Workplaces flag in the award-winning Baltic Pointe made perfect sense, especially with its epicenter locale between the booming economies of Salt Lake and Utah counties. HB Workplaces CEO Dave Colling summed it all up succinctly: "Our new headquarters is not just another building; it's a statement of our appreciation and stewardship of design, built upon decades-long heritage of our own, along with MillerKnoll, underscoring our commitment to excellence." The mass timber ceilings in HB Workplaces' first-floor office in Baltic Pointe—the first of their kind for a commercial building in Utah—are part of that commitment. Everything seems warmer, healthier, and better under the all-lumber ceiling. "We've always been drawn to inspiring architecture, and the natural warmth and intentionality of this structure made it a natural fit," said Meyer. HB Workplaces sought to make their mass timber home a showpiece for the beautiful and wide-ranging possibilities of today's commercial interiors, serving as an office for the HB Workplaces team and a showroom for interior designers and architects looking to envision their next project. That dual nature comes through perfectly across the space, with the showroom piece especially highlighted in the "Living Room" and its 382 SF of mid-century modern glory. The unforgettable Eames Lounge chair catches the eye, but closer inspection reveals some nods to the B'Nai Israel Temple's stained glass windows and other homages to the deep histories of the Herman Miller and Knoll brands. The room's mid-century-style lounge chairs, couches, ottomans, and side tables—all MillerKnoll line, of course—combine with gentle lighting to create the perfect spot for hosting. Brit Badger, HB Workplaces' VP of Client Development, explained how the Living Room is ideal for getting to know their design partners and clients, especially for a first meeting. "It's not all the same seating everywhere, like it would be at a conference room," she explained of how the varied seating choices—the Nelson Coconut Lounge Chair is often first dibs—help to create a relaxed and comfortable environment. "It's cool to see who chooses what. It's a fun way to start."
By Brad Fullmer August 1, 2025
Bragging about a “C+” might seem gauche, but Utah is one of only four states to earn that high a grade, according to the May 28 release by the Utah Section of the American Society of Civil Engineers (ASCE) of the 2025 Report Card for Utah’s Infrastructure. The cumulative “C+” for the Beehive State is the highest mark ever given by ASCE to any individual state—the report card itself spans 12 categories of infrastructure and is virtually unchanged from 2020 (ASCE issues report cards every four years). Utah's grade is also one step higher than the national infrastructure average grade of “C” in the ASCE 2025 Report Card for America’s Infrastructure, which dropped in March. Roads (B+) and Bridges (B) remain the stars of the class, as the Utah Department of Transportation (UDOT) continues to receive consistent state funding in furthering its aggressive program of building new projects to meet ongoing demand, while diligently maintaining existing infrastructure. “Our transit and transportation are doing fabulous," said Anna Lisonbee, President of ASCE Utah and an Engineer-in-Training at South Jordan-based Hansen, Allen & Luce. “UDOT and UTA are lauded as some of the most efficient [organizations] nationwide, so we’re doing very well in that category.” Aviation infrastructure was the only category to see a grade increase—somewhat predictable given the sheer amount of capital investment made over the past decade at Salt Lake International Airport, Provo Airport, and other regional airports statewide. Three categories—bridges, s tormwater, and transit—saw grade decreases. The remaining eight categories held steady from 2020. "Utah is one of the fastest-growing states in the country, and state leaders have taken steps to ensure the reliability of infrastructure systems as more people move here to enjoy Utah's thriving communities, amazing outdoors, and high quality of life," said Craig Friant, Utah Civil Practice Lead for South Jordan-based Wilson & Company and Chair of the 2025 Report Card for Utah's Infrastructure. Utah grades per category: Roads: B+ Bridges: B Drinking Water, Solid Waste, Transit: B- Aviation, Dams, Hazardous Waste: C+ Stormwater, Wastewater: C Canals: D+ Levees: D-
By Taylor Larsen August 1, 2025
"What gets you out of Egypt doesn't take you to the promised land." The quote, as I first heard it, came from Ron Dunn, Founder of Salt Lake structural engineering firm Dunn Associates. While he was talking about the differences between founding and growing a company, the same principle holds true in developing a robust transportation infrastructure. In other words: "What got us here will not take us there." What has taken us here has been development dedicated to personal vehicles and last-mile freight—a stellar network of roads and highways from massive investments in horizontal construction. But what will get us "there" to the promised land? What will bring us to a future where Utahns can have the freedom to move without a car? Unified Plan for a Connected Utah? We'll certainly wander in the West Desert without a plan. Lucky us, we have hundreds of agreed-upon proposals across metropolitan planning organizations, cities and towns, counties, and even the Utah Department of Transportation. The Beehive State's guiding document toward long-term transportation plans, whether for cars or not, is found in the Utah Unified Transportation Plan, also known as the Unified Plan. The visionary document aims to prioritize funding across multiple transportation options and give residents choices, ranging from personal vehicles to mass transit and active transportation. Residents and metropolitan planning organizations across the state have added their input to further unify the state's trajectory. Key in Utah's Unified Plan, as documented, is analyzing and ultimately determining how transportation projects in Utah should be funded between 2023 - 2050. With projected needs across that timeline estimated at $153 billion in today's dollars, current revenue sources generating just under a projected $95 billion, and future revenue streams projected to generate just over $18 billion, we're going to be short. But where is that money going? Most often, it's funding roads. According to the Unified Plan, transportation needs from road capacity, maintenance, preservation, and operations project at a whopping $110 billion between 2023 - 2050, with a $29 billion funding gap in revenue. Funding future mass transit capacity ($14.8 billion) and operations ($19.8 billion) over the next 25 years costs a fraction of the projected costs for roads and highways. It's an apples-to-oranges comparison, admittedly, as massive funding for highways and freeways has created so much, but where do state priorities lead? Budget at a Glance Utah continues to tread the asphalt and concrete highway to prioritize highway funding. UDOT's FY2026 funding document shows $2.5 billion in funding. Estimated Transportation Investment Fund (TIF) expenditures, primarily used for improving or optimizing capacity, are projected at $1.2 billion. Within the TIF, Class B & Class C Roads, county roads and city streets, respectively, will receive $261 million, Highway Systems Construction $205 million, and Operations/Maintenance $254 million. It makes sense when $883 million in projected revenue for FY2026 comes from user-based fees, permits, and gas tax revenues (set to be 40 cents per gallon in 2026). On the other hand, UDOT-funded mass transit receives a bulk of its budget from the above-mentioned Transportation Investment Fund—35% of the index fuel tax sales tax goes into the Transit Transportation Investment Fund. For FY2026, transit and commuter rail projects will receive $103 million. John Gleason, UDOT's Sr. Public Information Officer, said there is a major shift happening within UDOT over the last decade-plus to give some "gas" to other forms of transportation. "All transportation is important to us. For every project we undertake, we are looking at the different components across all modes—cars, transit, bikes, trails," Gleason said. "We need to keep an eye on how the entire transportation system can function across the state." The words and shift in priorities are welcome, but what "Keeps Utah Moving", will not be more highway lanes or highway construction that receives the lion's share of transportation funding. Utah highways, like those in so many other states, are the victims of induced demand. The phenomenon is a matter of economics. For vehicle transportation, each lane added, highway developed, or road widened helps to expand capacity on these newly modified transportation corridors. However, expanding capacity does not mean solving traffic concerns. While capacity expands, more people are "induced" to use these freshly expanded corridors, lanes fill back to capacity, and commutes return to their sluggish nature. This never-ending quest to meet our transportation needs is set to play out again on I-15. UDOT is set to add another lane on I-15 from Farmington to Salt Lake, and do so at a multi-billion-dollar price tag. Surely this lane will be "The One" that fixes the traffic problem on Utah's busiest transit corridor? Utah may still be adjusting to roundabouts, but will we ever get out of this circle?